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Mars Algarve Booking Conditions

Marsalgarve LDA Booking Terms and Conditions

 

Mars Algarve strive to ensure that our clients interest is always protected before making any booking please read carefully and ensure you agree with our terms and conditions.

All bookings are subject to agreeing these terms and conditions. These conditions are deemed to have been accepted by all guests that's stay at one of our properties. 

Please e mail us or call us for clarification of any terms.

E Mail: info@marsalgarve.com

Telephone: 00351 289798645 

Your Holiday Contract

When you make a booking as Party Leader you guarantee that you have the authority to accept and do accept on behalf of your party these terms and conditions. You must be at least 21 years old to make a booking with us. Your contract with Mars Algarve is made once your booking has been confirmed. Your contract with us will be governed by Portuguese Law and is subject to the exclusive jurisdiction of the Portuguese Courts at all times.

 Your Personal Details

Mars Algarve is not the owner of the property booked and reserves the right to provide personal details of the Party Leader and party members at its sole discretion to the owner of the property..

  Paying For Your Holiday

The Booking deposit of 20% of the total holiday price must be paid to Mars Algarve LDA before the holiday booking can be confirmed, the deposit is payable via debit/credit card or bank transfer at the time of booking and within 24 hours. If Bank Transfer is used a confirmation note is required.

The balance of the holiday is to be paid via debit/credit card or bank transfer and must be received at least 30 days before the Holiday start date.  If Bank Transfer is used a confirmation note is required.

If the balance is not paid to Mars AlgarveLDA at least 30 days before the Holiday start date, Mars Algarve reserves the right to cancel the holiday contract. In these circumstances, the Booking deposit will not be refunded.

Arrival and property details will not be issued until your holiday has been paid for in full.

  Late Bookings

Bookings made less than 30 days before the Holiday start date will be classed as a Late Booking, the full amount of the Holiday price must be paid via debit/credit card or bank transfer. If Bank Transfer is used a confirmation note is required.

  Confirmation

Please check your confirmation invoice, final itinerary and all other documents you receive from us, immediately on receipt. You must contact us immediately if any information appears to be incorrect as it may not be possible to make changes later. We are responsible for providing the holiday we have confirmed to you. If you cancel or alter your booking later on, you may have to pay an amendment charge. We reserve the right to refuse your booking. We reserve the right to cancel your booking.

  If You Change Your Booking

If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the Party Leader.

If one of your party withdraws from the holiday, someone else can take their place providing they satisfy the conditions of the original booking, and you inform us in writing at least 14 days before the start of your holiday with us. The Party Leader must sign the letter/ E mail.

If you change or alter your holiday dates or you intend to leave earlier than planned, no refund will be offered.

The tariff is for the agreed number of guests detailed on our confirmation email. If there is a change or discrepancy, you will need to contact us to make changes and ensure that those changes are documented.

By paying a deposit, the guest is reserving a specific property for specific dates. The dates and the property cannot be changed, doing so would effectively cancel the original reservation and cancellation terms will apply. However, we may be able to transfer your booking to different dates or reduce the stay, at our discretion, if we can secure another guest to re-book the property for the same dates. There are no guarantees that this will be possible. A transfer fee of €50 plus a further booking fee for the new booking will apply in this case.

Marsalgarve LDA does not offer refunds or reschedule bookings due to weather events, traffic delays or natural disasters. You are encouraged to take out travel insurance to cover such events. No refunds will be given for late arrivals, early departures or unused days of your holiday rental property reservation.

Booking fees, extras and hire linen are not refundable once they have been paid for.

It is the guest's responsibility to advise our team at least a 14 days before the stay if beds are to be split or extra beds need to be made up (if paid for). Should advice not be received within 14 days changes will not be made.

  If You Cancel Your Holiday

When a cancellation is made by a guest, booking fees, payments for hire linen and equipment are not refundable.

For bookings cancelled 30 days or more prior to the arrival date, the deposit is not refundable unless the property is successfully rebooked by the agent.

For bookings cancelled within 30 days of arrival and for no shows - the full tariff will be incurred if it has not already been paid unless the property is successfully rebooked by the agent.

A cancellation fee of €50 applies to all cancellations. This will be deducted from funds held and the balance refunded if the property is rebooked.

Any refund applicable because the property has been rebooked will most likely be made after the dates of the original booked dates. If the property is rebooked for only part of the original booking dates, then a pro rata refund will be made at the agent's discretion. Cancellation of the arrangement due to non-payment of the balance by the due date will result in the loss of all monies.

To make a cancellation the Party Leader must write to us directly. There will be no refund for cancelled holidays.

If you have to cancel for a reason covered by your insurance policy, any losses must be claimed directly from the relevant insurance company. When only some members cancel in a group that has booked a holiday together, the charge will be based on the price of their holiday only. We fully recommend that you obtain relevant travel insurance for your holiday. 

Your Accommodation

This is reserved exclusively for the people named on the confirmation details and no other persons are permitted to stay at the accommodation unless this has been agreed with us in writing and appropriate payments made (if applicable).

Smoking is not permitted inside any of our properties. If you need to smoke, please do so away from the property to ensure that the smoke does not enter. If evidence of smoking inside the property is detected, you will be charged for steam cleaning of carpets and furniture, laundering of all soft furnishing and linen, plus replacement of linen where necessary.

Your pet is most welcome, but only at our 'pet friendly' properties and when your request is approved. A pet surcharge will usually apply. This surcharge varies depending on the length of the stay, with a minimum charge of €50. If evidence of a pet is discovered without approval, or at a non-pet friendly property you will be charged for steam cleaning of carpets, furniture and/or mess left by the pet/s, plus our standard pet charge for the time of the stay.

If you have your pet with you, it is expected that a few simple rules of courtesy are followed:

• All pets must be approved in writing prior to the stay

• Any mess, including outdoors, must be wrapped and placed in outside bins

• Pet bedding must be supplied by guest

• If you are lucky enough to be at a property that allows your pet inside, please restrict it to the hard floor areas and do not allow it onto furniture or into bedrooms.

• You agree to pay for any damage, or extra cleaning required resulting from the pet having stayed.

Any arrival at the property later than 2200 will incur an additional fee of €20 payable direct to the member of the Team meeting you. 

Holiday Insurance

Holiday insurance is the sole responsibility of each individual party member. Mars Algarve accepts no liability for loss, damage, personal injury or the cost of medical or other treatment. We fully advise and recommend that you obtain relevant travel insurance cover before travelling. 

 Our Liability To You

Property - We have taken great care to describe your holiday accommodation to you as accurately as possible. We cannot however, accept responsibility for incorrect descriptions, errors or omissions.

Substitution of property - At times, situations arise over which we have no control such as ownership changes, extensive repairs or maintenance, or if properties are removed from the holiday rental market. We reserve the right to offer guests alternate accommodation of a similar standard, as available, at our discretion. In the unlikely event, we will notify you as soon as possible and make every reasonable effort to ensure you are satisfied. We cannot guarantee accommodation and, should an alternative not be found, you will be refunded. You hereby agree that, in this case, you will accept the refund as an acceptable outcome.

Price Changes - In some cases, accommodation rates may be subject to increase after you have made payment. Should this occur you will be notified and given the opportunity to pay the difference in tariff, or we can help you find alternative accommodation. If this is not satisfactory, you will be refunded and you hereby agree that you will accept the refund as an acceptable outcome.

Wildlife - Our properties are maintained and cleaned regularly, however, wildlife is common in country and coastal areas. Marsalgarve LDA and/or the owner do not accept liability for the unfortunate or seasonal visits of any wildlife including, but not limited to; rodents, insects, cockroaches, snakes and spiders.

Access - Marsalgarve LDA and/or its representatives reserve the right to enter the property at any time, without notice, to protect and/or undertake maintenance of the property. We will provide notice to the guests wherever possible.

Equipment - Marsalgarve LDA and/or the owner do not accept liability or loss caused by failure of equipment and/or services out of our control, including, but not limited to, water, electricity, gas and internet. In the event of a failure, the guest should notify our team in the first instance. Any problems that arise during the rental period that do not constitute an emergency as determined by Marsalgarve LDA, will be remedied at any time during or after the rental period, at the sole discretion of Marsalgarve LDA.

Limited Liability - To the maximum extent permitted by law, in no case shall Marsalgarve LDA nor its affiliates, officers, directors, employees, agents or owners be liable for any indirect, incidental, consequential, special or exemplary damages or for any damages for death, personal or bodily injury, emotional distress or damage to property, arising out of or in connection with your stay. This limitation applies to all claims for damages including negligence even if Marsalgarve LDA has been advised of the possibility of such.

Indemnity - Marsalgarve LDA and/or the owner do not accept liability for any personal loss or injury to the guest/s during the rental period, including that caused by events beyond our control. Events may include, but are not limited to; adverse weather, fire, flood, traffic or flight delays, war, terrorist activity, civil disobedience, or other force majeure and no refund or credit will be offered under these circumstances.

Mars Algarve liability shall not in any event exceed the total holiday price.

Accuracy

All information and photographs contained within our website has been compiled from up-to date information, which we amend as frequently as possible with any changes. However there may be occasions when the advertised property is not as advertised, due to modifications and/or furniture changes and decorations. Such situations may be due to local circumstances, necessity for maintenance, water shortages, unsuitable weather conditions, fuel shortages, power cuts and other circumstances beyond our control including any act of god. If we are advised of this we will notify you as soon as possible, but we cannot be held liable for circumstances beyond our control. It is also important to remember that depending on the season, some restaurants, communal pools, water sports and water parks do not operate at all times.

Building Works

From time to time, building work and the associated noise is unavoidable. We do not control such work and we do not receive advance notification of when such work will commence. We will notify you as soon as we are made aware of any building work that may affect your holiday. However we will not offer compensation.

 If You Have A Complaint 

If you have cause for complaint whilst on holiday, this must be brought to the attention of the team at Marsalgarve LDA immediately so that action can be taken to rectify the problem. Unless there is a valid reason why you failed to report your complaint Mars Algarve will not consider themselves to be liable for those complaints.

Should the The Team at Marsalgarve LDA be unable to resolve the matter, details of the complaint must be notified to Mars Algarve in writing within 28 days of the end of your holiday. Notification of any complaints received outside this period cannot be considered. If you do not tell us about your complaint promptly, it may be difficult to investigate your complaint thoroughly.

  Behaviour

Mars Algarve can end your holiday if your behaviour or that of any party member is likely in our opinion to cause distress, damage, danger to or to annoy our other customers, employees, accommodation or anyone else. In these circumstances Mars Algarve reserve the right to refuse to complete your holiday arrangements and will not be liable for any refund, compensation or any other costs you have to pay. Mars Algarve cannot accept responsibility for the behaviour of others in your accommodation. Adults must supervise children at all times.

Children and Pets - No responsibility will be taken for children or pets staying at or visiting the property. Please supervise carefully, always taking into consideration fencing, pools, dams, stairs, verandahs, balconies and cleaning chemicals. Children under the age of 10 years should not sleep on the top bed of a bunk.

Issues during the stay - If you encounter an issue contact us immediately so that we can attempt to fix it. We will not be able to consider compensation unless we have been afforded the opportunity to solve the problem.

Call Out - Should a tradesperson or a member of our team be called to the property and the issue is deemed to be caused by a guest, equipment owned by a guest or because a guest has not followed instructions, then the guest will be responsible for payment of the invoice for the tradesperson or our callout fee of €50 or both.

Smoking - Smoking is not permitted inside any of our properties. If you need to smoke, please do so away from the property to ensure that the smoke does not enter. If evidence of smoking inside the property is detected, you will be charged for steam cleaning of carpets and furniture, laundering of all soft furnishing and linen, plus replacement of linen where necessary.

Third party services - Should you engage the services of a third party during your stay such as a caterer, beautician, massage therapist etc, it is your responsibility to ensure that they adhere to these Terms and Conditions, and hold appropriate Public Liability insurance.

Number of guests - Each holiday property is equipped for a specific number of guests. No mattresses, tents, caravans or more cars than the property accommodates are allowed. It is against Alojamento Local Regulations for more persons to occupy a property than there are beds to accommodate them.

The guest limits apply at all times during the booking. Any extra guests (this includes day visitors) above those that have been booked and paid for must be approved in writing prior to the stay. Marsalgarve LDA has the right to charge for extra guests/visitors and to decline any request. Any unapproved excess guests/visitors may result in a €1000 fine, registration with a "Guestscan" register, and/or reviews on booking sites.

Noise - We have a strict 'no party' policy. Only the guests staying at the property are permitted to be present. If you wish to have visitors in addition to booked guests, you must advise us in writing prior to your stay and ensure you receive written permission. This is not possible at all properties. If there is, or is evidence of a party/function, you may be asked to vacate the property and there will be a charge of €1000 made. If you or any other guest receives a warning regarding excess noise or excess guests, you may be asked to leave the property IMMEDIATELY with no refund of monies. Noise audible outside the property is prohibited between 10pm and 8am.

In addition, if our staff, security guards or the police are called to the property to deal with noise complaints or excess guests, or if we receive complaint/s from the neighbours during or after your stay, a fee of €500 per offence will be charged. Noise disruption for these purposes includes: loud behaviour of any type that disrupts the peace and quiet of others; intrusive or abusive language; loud music or any other sounds affecting other residents that is audible outside the boundaries of the property.

Good neighbour policy - The property is a privately-owned home, and we enforce a good neighbour policy. Please treat the property with the same care you would use with your own residence and leave it in the same condition it was in when you arrived. You and other occupants agree to conduct yourselves throughout the stay in a manner that is respectful of and not disruptive to neighbours, traffic flow, or the community and that will not prompt complaints to Marsalgarve from the police, local council, neighbours, or neighbourhood. You and other occupants agree to abide by all applicable parking restrictions and limitations.

Keys - A service fee of €100 applies if a set of duplicate keys are required by a guest. If we are unable to provide a key for any reason, then the guest will need to engage the services of a qualified locksmith to gain access. The locksmith's invoice must be paid directly to the locksmith at that time. Guests must not break into, or attempt to break into, premises when locked out. Keys should be returned as per instructions provided. Should the keys not be returned, the guest will be liable for any charge incurred in gaining entry and/or replacing keys and changing locks if necessary, plus a processing fee (with a minimum charge of €100).

Cleaning - Is included in the holiday price, however, if excessive cleaning is required over and above what is considered by Marsalgarve to be a standard clean, the guest will be charged at cost.

Rubbish - You must take all rubbish to the bins provided locally and normally by the roadside along with recycling facilties. Failure to take rubbish or leaving rubbish at the end of your stay will incur a aunauthorised tipping fee of €50.

Loss and Damage - All damages, breakages or losses to the property, furniture and furnishing are to be reported immediately to ensure cover by Damage Protection. Should you discover a fault or breakage when you arrive, please advise us directly to avoid being charged for this damage.

Security - To prevent theft of or damage to furnishings or your personal property, you agree to close and lock doors and windows when you are not present at the property and at check out. Should you not be able to secure the property you should contact us immediately. If the property has a key safe, please use it during your stay.

Staying on A Holiday Complex

When staying in one of our properties on a holiday condominium complex with shared facilities, you must agree to adbide by the terms, conditions and rules of the said complex. We have read and understood the conditions of all of our condo rules and regulations and we feel they are right, fair and reasonable. 

Arrival and Deparure

Unless otherwise agreed, arrival at your holiday accomodation is after 1600 and before 2200.  

Any arrival after 2200 will incur an additional fee of €20 payable in cash locally to the Team member who will be meeting you. Please respect this term as our staff may well have worked a full and busy day and stayed on duty to meet you at the late hour.

Unless otherwise agree departure must be before 1000 hours.  Failure to depart at this time will incur a fee of €50

Swimming Pool

Children must not use the swimming pool without adult supervision. As clients, you use the pool at your own risk and Mars Algarve do not accept responsibility for any loss, theft, damage or injury. 

Mars Algarve do not accept any responsibility for the maintenance of any swimming pool situated within a condominium development. This is the sole responsibility of the condominium company responsible for the up keep and maintenance within that condominium development. 

Mars Algarve does not have any responsibility for any public areas within any condominium development, such as the pool, terrace, walkways, gardens, stairs and entrance to any complex block.  

Equipment Hir

Please note, that although we are able to hire items such as travel cots (baby beds) high chairs and fold up camp beds (for individuals under 12 years) we are not responsible for the use of these items and they are checked prior to being issued to you.  

Guestscan Register/Traveller Feedback 

Marsalgarve LDA  participates in the Guestscan Register. By making this booking you hereby agree that if you or any occupant covered by this booking breaches our terms and conditions, your name, phone number, home address and email address as well as details of the breach/es may be registered with this organisation or any other organisation offering a register for holiday rental travellers. Traveller feedback may also be entered onto the applicable online portals. Marsalgarve LDA reserve the right to refuse or cancel a booking where a guest is registered on Guestscan, or has received negative feedback from other booking sites.

Breakages Insurance or Damage bond 

Marslgarve LDA operates a Breakages insurance scheme for any accidental damages and breakages during your stay with us.

The non-refundable Damage Protection Fee protects you from being charged for accidental property damage that may occur during your occupancy. Cover is up to the value of €500. Damage Protection does not cover damage or loss that is not disclosed, you must notify us if you do any damage. Prior to, or immediately upon, vacating the property, you must inform our team if there have been any incidents of loss or damage that have occurred during your occupancy. Damage Protection does not replace or negate your responsibility for all members of your party as the primary guest/renter. It does not cover any act of intentional or negligent destruction, pet damage, re-keying, property damage resulting from motorised vehicle, additional cleaning if the home is left excessively dirty or damage resultant from negligence or carelessness. This cover is for accidental damage up to the value of €500 and anything in excess of this will be payable by the guest/renter.

Damage Protection is offered, administered, and funded by Marsalgarve LDA and we are solely authorised to determine the nature of the cover. Your credit card may be charged at cost for repair and/or replacement if there is deliberate, malicious and/or negligent damage to property.

Security Deposit

You may also have the option to pay a refundable Security Deposit of €500 (the amount of the security deposit may be increased). The Security Deposit will be retained until our team has completed the checkout inventory and inspection. Should the property be found excessively dirty or items are missing or damaged, the cost of additional cleaning and/or the cost of repair or replacement of property will be deducted from your deposit. The remainder of your deposit that is not applied to these expenses will be refunded to you. You remain responsible for, and will be charged for, the cost of any damage, repair, or replacement in excess of the Security Deposit.

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