Mars Algarve Booking Conditions

Mars Algarve strive to ensure that our clients interest is always protected before making any booking please read and ensure you agree with our terms and conditions.

All bookings are subject to agreeing these terms and conditions.

 

Your Holiday Contract

When you make a booking as Party Leader you guarantee that you have the authority to accept and do accept on behalf of your party these terms and conditions. You must be at least 18 years old to make a booking with us. Your contract with Mars Algarve is made once your booking has been confirmed. Your contract with us will be governed by Portuguese Law and is subject to the exclusive jurisdiction of the Portuguese Courts at all times.

 

Your Personal Details

Mars Algarve is not the owner of the property booked and reserves the right to provide personal details of the Party Leader and party members at its sole discretion.

 

Paying For Your Holiday

The Booking deposit of 20% of the total holiday price must be paid to Mars Algarve before the holiday booking can be confirmed, the deposit is payable via debit/credit card/bank transfer at the time of booking.

The balance of the holiday is paid via debit/credit card/bank transfer and must be received at least six weeks before the Holiday start date.

If the balance is not paid to Mars Algarve at least six weeks before the Holiday start date, Mars Algarve reserves the right to cancel the holiday contract. In these circumstances, the Booking deposit will not be refunded.

Arrival and property details will not be issued until your holiday has been paid for in full.

 

Late Booking

Bookings made less than six weeks before the Holiday start date will be classed as a Late Booking, the booking deposit is paid via credit/debit card/bank transfer. The balance of the holiday is to be paid within 5 working days via bank transfer or cheque.

Bookings taken within 7 days of the holiday start date, require payment in full via debit/credit card. 

 

Confirmation

Please check your confirmation invoice, final itinerary and all other documents you receive from us, immediately on receipt. You must contact us immediately if any information appears to be incorrect as it may not be possible to make changes later. We are responsible for providing the holiday we have confirmed to you. If you cancel or alter your booking later on, you may have to pay an amendment charge. We reserve the right to refuse your booking. If we do this we may refund any money already paid to us.

 

If You Change Your Booking

If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the Party Leader.

If one of your party withdraws from the holiday, someone else can take their place providing they satisfy the conditions of the original booking, and you inform us in writing at least 14 days before departure. The Party Leader must sign the letter.

If you change or alter your holiday dates or you intend to leave earlier than planned, no refund will be offered.

 

If You Cancel Your Holiday

To cancel the entire holiday, the Party Leader must write to us directly. There will be no refund for cancelled holidays.

If you have to cancel for a reason covered by your insurance policy, any losses must be claimed directly from the relevant insurance company. When only some members cancel in a group that has booked a holiday together, the charge will be based on the price of their holiday only. We fully recommend that you obtain relevant travel insurance for your holiday. 

 

Your Accommodation

This is reserved exclusively for the people named on the confirmation details and no other persons are permitted to stay at the accommodation unless this has been agreed with us in writing and appropriate payments made (if applicable).

Should you or any member of your party be responsible for any breakages, loss or damage of any item of the property or additional cleaning has been necessary, a charge will be made locally or an invoice will be sent to you on your return to the UK.

Mars Algarve reserves the right to deduct any charges from the Breakages deposit.

All of our properties are non smoking and pets are not allowed.

Please note any arrival at the property later than 2200 will incur an additional fee of €20 payable direct to the member of the Team meeting you.

Please also note that the property photographs display the accommodation you are renting as acurately as possible. From time to time, items displayed may change or have been replaced, but any changes will not effect the main function of the general property.  

Holiday Insurance

Holiday insurance is the sole responsibility of each individual party member. Mars Algarve accepts no liability for loss, damage, personal injury or the cost of medical or other treatment. We fully advise and recommend that you obtain relevant travel insurance cover before travelling. 

 

Our Liability To You

Mars Algarve is not liable for loss, damage, injury or death caused by an event or circumstances beyond its reasonable control including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes, or restraints or delays affecting carriers. Mars Algarve will not accept liability if illness, injury or death is the fault of the Party Leader or any party member.

Mars Algarve liability shall not in any event exceed the total holiday price.

 

Accuracy

All information contained within our website has been compiled from up-to date information, which we amend as frequently as possible with any changes. However there may be occasions when the advertised property is not as advertised, due to modification. Such situations may be due to local circumstances, necessity for maintenance, water shortages, unsuitable weather conditions, fuel shortages, power cuts and other circumstances beyond our control including any act of god. If we are advised of this we will notify you as soon as possible, but we cannot be held liable for circumstances beyond our control. It is also important to remember that depending on the season, some restaurants, communal pools, water sports and water parks do not operate at all times.

 

Building Works

From time to time, building work and the associated noise is unavoidable. We do not control such work and we do not receive advance notification of when such work will commence. We will notify you as soon as we are made aware of any building work that may affect your holiday. However we will not offer compensation.

 

If You Have A Complaint 

If you have cause for complaint whilst on holiday, this must be brought to the attention of the villa management company immediately so that action can be taken to rectify the problem. Unless there is a valid reason why you failed to report your complaint to the villa management company, Mars Algarve will not consider themselves to be liable for those complaints.

Should the property management company be unable to resolve the matter, details of the complaint must be notified to Mars Algarve in writing within 28 days of the end of your holiday. Notification of any complaints received outside this period cannot be considered. If you do not tell us about your complaint promptly, it may be difficult to investigate your complaint thoroughly.

 

Behaviour

Mars Algarve can end your holiday if your behaviour or that of any party member is likely in our opinion to cause distress, damage, danger to or to annoy our other customers, employees, accommodation or anyone else. In these circumstances Mars Algarve reserve the right to refuse to complete your holiday arrangements and will not be liable for any refund, compensation or any other costs you have to pay. Mars Algarve cannot accept responsibility for the behaviour of others in your accommodation. Adults must supervise children at all times.

Staying on A Holiday Complex

When staying in one of our properties on a holiday condominium complex with shared facilities, you must agree to adbide by the terms, conditions and rules of the said complex. We have read and understood the conditions of all of our condo rules and regulations and we feel they are right, fair and reasonable. 

Arrival and Deparure

Unless otherwise agreed, arrival at your holiday accomodation is after 1600 and before 2200.  Any arrival after 2200 will incur an additional fee of €20 payable in cash locally to the Team member who will be meeting you.

Unless otherwies agree departure must be before 1000.  Failure to depart at this time will incur a fee deducted from your Holiday Bond.

 

Swimming Pool

Children must not use the swimming pool without adult supervision. As clients, you use the pool at your own risk and Mars Algarve do not accept responsibility for any loss, theft, damage or injury. 

Mars Algarve do not accept any responsibility for the maintenace of any swimming pool situated within a condominium development. This is the sole responsibility of the condominium company responsibile for the up keep and maintenace within that condominium development. 

Mars Algarve does not have any responsibility for any public areas within any condominium development, such as the pool, terrace, walkways, gardens, stairs and entrance to any complex block. 

 

Pets / Animals

Unless otherwise advised, pets and animals are not permitted in the accommodation.

 

Equipment Hire 

Please note, that although we are able to hire items such as travel cots (baby beds) high chairs and fold up camp beds (for individuals under 12 years) we are not responsible for the use of these items amd they are checked prior to being issued to you. 

We do not provide linen or additional items for the travel cot due to health a safety reasons, so please factor this into you travel plans. 

 

Access

The property owner and their representative must be permitted to enter the property at all reasonable times upon giving 24 hours notice to inspect the property or contents, carry out necessary repairs to the property or to take meter readings and perform inspections.

 

Breakages Deposit

Guests are requested to pay a returnable deposit of €200. This deposit must be received at least two weeks prior to departure unless instructed to pay on arrival. This will be re-paid in full within at least 4 weeks of returning minus any deductions.  Should any damage be caused notification to the local team memebr must be done as soon as practible.

 

Accommodation Courtesy

While you are on holiday we ask that you respect the condition of the accommodation and ensure that standards are maintained. You are on holiday and are not expected to clean the accommodation but you are required to remove any stains and replace items damaged by party members